Complaints against lawyers may be originated by third parties (typically clients, other lawyers or opposing parties) or by the Law Society itself. For information about how to make a complaint, please visit Making a Complaint.
Complaints are received by Law Society Professional Responsibility Counsel, who investigate the matter to determine under which category the concern falls: ethics, professional standards, or conduct that might require discipline. If the matter raises valid concerns regarding a lawyer, Professional Responsibility Counsel may recommend one of the following courses of action:
That the matter be referred to the Ethics Committee for review with a view to providing guidance to the profession (typically done with matters that are novel or fall into a grey area).
That the matter be referred to the Competency Committee with a view to addressing practice management issues that may have led to the complaint.
That the matter be referred to the Conduct Investigation Committee for a discipline response.