Recorded: 2016-04-25
Qualifies for 1 CPD Hour all of which qualifies for Ethics

No lawyer wants to receive that infamous envelope from the Law Society marked “Personal and Confidential”. Regardless of whether a Complaint filed against you has any merit, you are often required to respond to it to explain why it has no merit, which takes valuable time and resources away from work you’d rather be doing. It can also cause stress, anxiety, and potential conflict with clients or other lawyers.

The Law Society is happy to assist you to avoid these unpleasant circumstances by offering a number of tips and best practices to reduce the chances that a complaint will be filed against you. Advice will be provided on best practices for addressing a complaint, should one arise despite your best efforts. These suggestions are based on years of accumulated data which shows that there are a number of specific and consistent issues underlying many of the complaints received and considered by Complaints Counsel.

Presenters: Valerie Payne and Stacey McPeek